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Hotel Opening

Kimpton Gray

Pre-opening deliveries arriving in the service alley behind the hotelThe lobby chandelier being installed before openingPre-opening work at the Steadfast bar, the hotel's website on the counter

The property

The Kimpton Gray is in the New York Life Insurance Building in Chicago's Loop. The building was designed by William Le Baron Jenney, known as the father of the skyscraper, and completed in 1894. After more than a century as offices, the landmark reopened as a 293-room Kimpton hotel in August 2016. I joined the pre-opening team as Director of Catering Sales and Conference Services, the second hire after the general manager.

The challenge

The building's history was its draw and also its constraint. The original columns broke up the event spaces, so the banquet layouts that catering and group business depend on were hard to fit. Without a different approach, some of the hotel's most beautiful spaces would sit empty.

My role

I set the strategy, systems and story for the hotel's wedding and social business in Chicago. I hired and led a team of four, and worked alongside our chef and outside partners, including Kapow, the group-experience booking platform.

What we built

  • A rental strategy for the event spaces, which turned out to be the most profitable use of rooms the columns made hard to sell for catering
  • A wedding and social strategy built around five distinctive spaces that would otherwise have sat empty: Boleo on the rooftop, Volume 39, Steadfast, the Robie Room and the grand staircase
  • The grand staircase, reimagined as a ceremony entrance in a public space
  • Partnerships with 10 of Chicago's influential wedding planners and designers, plus working sessions and partner events hosted in the hotel, such as The Tie Bar × The Gray, which brought in 20 wedding planners
  • An easy way to book small gatherings in the hotel's most coveted spaces, for couples, planners, private dinners and celebrations, built with the chef and Kapow

What changed

  • Rental revenue exceeded budget within six months of opening
  • 8 high-end weddings booked, plus pre- and post-event business around them: rehearsal dinners, post-wedding brunches and day-of suite amenities
  • $3.4M in annual catering revenue

Gallery

The historic stone facade and arched entrance of the Kimpton Gray Hotel on LaSalle Street in Chicago
The Kimpton Gray on LaSalle Street
An empty pre-opening event room with structural columns and geometric carpet
Pre-opening, 2016: event space broken up by the original columns
The marble grand staircase with an architectural rendering of the building on an easel
The historic marble grand staircase
Boleo rooftop venue under a glass roof, lit in red and amber for an evening event
Boleo, the rooftop venue
A wedding reception set with tall white floral centerpieces and glassware
A wedding reception in the hotel
An illustrator sketching guests at The Tie Bar × The Gray wedding planner event
The Tie Bar × The Gray, a partnership event for wedding planners

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